By Sandra Neal, Communications
Grover and Debra Taylor own the store in Cincinnati, and they say their business is a small one but it’s big on customer service.
The Taylors have been a lottery retailer for almost two years, and they love to find ways to promote the games. In the past they’ve offered a free Powerball or Mega Millions ticket with an in-store purchase. What a deal! The Taylors also believe in educating players about new games and how to play them. In fact, one player started to leave the store thinking he had a losing ticket, but before he got to the door the Taylors checked the ticket for him and discovered it was a $500 winner! He’s now a regular! Proof that treating customers like family goes a long way!
Congratulations Grover’s ABC Dollar Store, this week’s Ohio Lottery Retailer of the Week.