Kindness and neatness are what it’s all about at Convenient Food Mart, 29100 Lakeshore Blvd in Willowick. Paul Kang says these simple things help promote his lottery business. He stresses the importance of greeting his customers by their first names and yet he also knows that cleanliness, and organization go a long way. Carrying 76 instant games, his business includes a customer’s scratch and play area, as well as a place to watch KENO. Kang gets new games ready immediately and he posts winnings tickets because visuals increase sales. When customers win, they talk about it, word gets around, and they buy at his location. Kang says there are a few retailers in the area with good lottery sales, but what keeps his customers coming back is having the best customer service. He describes the business as a typical convenient store with a steady flow of lottery customers that help him average weekly sales of $31, 762 for instant and on-line games.
Congratulations Convenient Food Mart!