South Euclid – Customer service is a top priority at Big B’s Beverage located at 2000 Warrensville Center Road in South Euclid. Because Big B’s Beverage does things in a big way, the Ohio Lottery is pleased to recognize this agent as Retailer-of-the-Week for the week of November 16, 2015.
Sales Representative Tony Krebs says
there are three reasons why he recommends Big B’s: attitude, advertisement, and sales. Owner Jagruti Patel says customer service must be at the top. Big B’s Beverage always posts winners so that customers can see that winning takes place at their location.
“Posting winners automatically brings back customers and when they win, they are apt to spend more money and try new games at the employee’s suggestion,” Patel said.
The store has two dedicated lottery play areas in a newly built building. They have second-chance drawings with TV giveaways, and they make sure their employees are knowledgeable on all facets of Lottery, including KENO and EZPlay games. They carry 62 instant games over the counter and in the Winstation. Big B’s is a top 5 rated agent with average weekly sales of $31,163.
Each week, the Ohio Lottery recognizes one outstanding retail partner who offers courteous service and sales enthusiasm. Retailer-of-the-Week is chosen based on recommendations from the store’s sales representative and regional sales office. Big B’s Beverage will be recognized on Cash Explosion® on November 14, 2015.
Cuyahoga County residents can tune into Cash Explosion® on WEWS ABC-Channel 5 in Cleveland. The Cash Explosion show is carried on 13 stations across the state every Saturday at 7:30 p.m.
Congratulations Big B’s Beverage