RITTMAN –In today’s business world, where everybody sells the same products, what sets a business apart from others is customer service. Bert Ogle owns Rittman Beverage which is located at 163 E. Ohio Avenue in Rittman, Ohio. It’s a small tightly knitted community and the Ohio Lottery is pleased to recognize Rittman Beverage as Retailer-of-the-Week for the week of July 4, 2016.
The community of Rittman has five licensed Lottery Locations; Burt Ogle owns two of them and he will tell anybody that the Lottery put his kids through college. His Lottery dedication goes far beyond the dedicated lottery play area and the second-chance drawings that he runs throughout the year. His business includes a table and play station, and a lighted dual jackpot sign that’s visible from the street. He knows his players, greets them by name, knows their spending habits, and will celebrate with them when they win.
“We keep ’em’ coming back,” he said. Burt knows that players play where they can get paid. He advises new retailers to be open-minded and receptive to new concepts and equipment that your sales representative may introduce to you. He describes his business as a place with well- trained staff, where customers are satisfied, and new games are activated in a timely manner.
“Burt’s customer service is what sets him apart from other retailers,” says James Hare, the sales representative.
Rittman Beverage carries 37 instant games and will be recognized on Cash Explosion®, the Ohio Lottery’s TV game show, on July 9. Wayne County residents can tune into Cash Explosion® on WEWS Channel 5 in Cleveland. The Cash Explosion show is carried on 13 stations across the state every Saturday at 7:30 p.m.
Congratulations Rittman Beverage!