FAIRFIELD, OH- Minesh Patel owns the business at 465 Nilles Road in Fairfield called Friendly Express Food Mart. He says he has built the Lottery business by focusing on the customer’s needs. The Ohio Lottery is pleased to recognize Friendly Express Food Mart as the Retailer-of-the-Week for the week of August 15, 2016.
“We treat our customers like family, which makes them feel comfortable and always wanting to come back,” he says.
The Food Mart has a dedicated Lottery area with easy access for customers. The sales team is very friendly and often engages in conversation with the customers. The business will cash all winning tickets immediately because they know winning means a lot. Minesh describes his business as efficient because they provide quick and good service. He adds convenient because the Lottery area is accessible with no difficulties, and lastly, he says they are friendly. Employees provide great service and the environment is hospitable.
Laura Winland, the sales representative, says as a retailer they know the importance of activating new tickets within the day of delivery and she adds that they always ask for the sale.
Minish advises new retailers to keep customers happy because it will keep the business going. He says consider the suggestions they give because it makes life easier and make it a point to help them whenever asked.
Friendly Express Food Mart carries 62 instant games over the counter and has a weekly sales average of $16,822 for instant and on-line games.
Friendly Express Food Mart will be recognized on Cash Explosion®, the Ohio Lottery’s TV game show, on August 20, 2016. Butler County residents can tune into Cash Explosion® on WTVG ABC Channel 13 in Cincinnati. The Cash Explosion show is carried on 13 stations across the state every Saturday at 7:30 p.m.
Congratulations Friendly Express Food Mart!