WESTERVILLE, OH – Dinesh and Daxa Patel own Glengary Carryout at 5992 Westerville Road. Dinesh says he knows it’s been said before, but customer service makes all the difference. The Ohio Lottery is pleased to recognize Glengary Carryout as Retailer-of-the-Week for the week of October 24, 2016.
In 2007, the Patels became a Lottery retailer. Six years later, Scott Pollick became their new Lottery sales representative. Together through marketing, winner and product awareness, instant ticket sales have increased by 34 percent and overall sales 31 percent. Dinesh says customer service and cashing all winning tickets when possible has made all the difference. A dedicated Lottery area near the register, a KENO monitor and the posting of new games on the front door is how they promote Lottery.
“I know customer service makes all the difference,” he said. “We acknowledge our customers by name when they come in. We have sold a Rolling Cash 5 winner as well as other big prizes. We have watched our customers be able to pay off bills and buy items they need and want, and mostly have fun winning.”
Pollick says Dinesh cooperates with sale suggestions and ideas that promote business goals. He says Dinesh always promotes Lottery products that result in sales growth. Dinesh advises to keep a clean and inviting store, keep the windows clean and use simple target marketing. Then, give the best customer service you can offer. Weekly sales for both instant and on-line games average $15,450. Glengary Carryout carries 48 instant games over the counter.
Glengary Carryout will be recognized on Cash Explosion®, the Ohio Lottery’s TV game show, on October 29, 2016. Franklin County residents can tune into Cash Explosion® on WTTE FOX Channel 28 and WSYX ABC Channel 6 in Columbus. The Cash Explosion show is carried on 13 stations across the state every Saturday at 7:30 p.m.