WILLOUGHBY HILLS, OH – A lucky store that’s clean and organized while providing excellent customer service is how Manesh Patel describes his business. Located at 28152 Chardon Road, the store has been selling Ohio Lottery products for 3 ½ years. The Ohio Lottery is pleased to recognize Smoke World Tobacco and Beverage as Retailer-of-the-Week for the week of November 7, 2016.
Having a dedicated lottery play area, posting winner signs throughout the store and knowing their customers by name is how the business promotes the Ohio Lottery. Sales representative Kerry Walley notes that this retailer is always trying to find ways to increase lottery sales.
“I post all winners, which allows customers to see the winners; it keeps them coming back,” says Manesh. “I am very personal with my customers. I know my customers’ names and the games they like. Besides, being honest is a part of customer service. That goes a long way.”
Always asking for the sale has proven to be effective because Smoke World Tobacco and Beverage has a weekly sales average of $22,025 for instant and on-line games. They carry 73 instant games over the counter.
Smoke World Tobacco and Beverage will be recognized on Cash Explosion®, the Ohio Lottery’s TV game show, on November 12, 2016. Lake County residents can tune into Cash Explosion® on WEWS ABC Channel 5 in Cleveland. The Cash Explosion show is carried on 13 stations across the state every Saturday at 7:30 p.m.