For the last 33 years, Miles Supermarket has been providing great customer service as an Ohio Lottery retailer. There is no doubt that the store has an excellent grasp on how to be one of the best at providing an amazing customer experience. These reasons and more are why it’s this week’s Ohio Lottery Retailer of the Week.
The mission at Miles Supermarket has always been to provide excellent customer service. The store is continually evaluating its inventory product and process. If necessary changes are made to increase productivity and service to Lottery customers.
The experienced staff is very customer oriented, and employees are always open to new ideas from their Lottery sales representative to help promote new games. During peak Lottery hours, the supermarket will have Spin ‘N Win promotions alongside the Ohio Lottery, which gives customers a chance to connect with store employees. Signage is also utilized inside and outside of the store.
To be a successful Lottery agent, store manager Mary Sankovic offers this advice; “Get to know your customers and Lottery products. Make sure that your displays are clean and clutter free, and maintain proper up-to-date information for your customers to access.”
Miles Supermarket averages $17,823 in weekly sales for both instant and on-line games and carries 50 instant tickets over the counter.
Each week, the Ohio Lottery recognizes one outstanding retail partner who offers courteous service and sales enthusiasm. Retailer-of-the-Week is chosen based on recommendations from the store’s sales representative and regional sales office staff. Miles Supermarket will be recognized on Cash Explosion® on Saturday, June 23.
Cuyahoga County residents can tune into Cash Explosion® on WKYC TV 3 in Cleveland. The Cash Explosion show is carried on 10 stations across the state every Saturday at 7:30 p.m.