Located right near the center of Cleveland, Royal Gas Mart is an Ohio Lottery retailer that stands out. The store is known by their customers as “the best in the west”. This and many other reasons is why it is the Ohio Lottery Retailer of the Week.
At Royal Gas Mart great customer service is promised and delivered time and time again. The upbeat, knowledgeable staff efficiently runs the Lottery terminal and is constantly aware of new games. Their employees are very attentive to their customers’ needs. Customers are always greeted with a smile and always wished them good luck!
To help promote the Lottery, they have a designated area for Lottery customers. The area has all the supplies needed for their players, and a TV monitor for KENO. The store carries every instant ticket available and always keeps them fully stocked. Winning numbers and jackpots are displayed for customers.
To be a successful Lottery agent store manager Sabrina Hasanain offers this advice; “The best advice starts with the basics in customer service. Be friendly, greet each customer, listen to their needs, and always welcome them back.”
Royal Gas Mart averages $6,719 in weekly sales for both instant and on-line games and carries 52 instant tickets over the counter.
Each week, the Ohio Lottery recognizes one outstanding retail partner who offers courteous service and sales enthusiasm. Retailer-of-the-Week is chosen based on recommendations from the store’s sales representative and regional sales office staff. Royal Gas Mart will be recognized on Cash Explosion® on Saturday, August 18.
Cuyahoga County residents can tune into Cash Explosion® on WKYC TV 9 in Cleveland. The Cash Explosion show is carried on 10 stations across the state every Saturday at 7:30 p.m.